Policies

Our customer service department is available by phone at (888)564-9098 or email at support@pdhacademy.com

Most inquiries are responded to immediately (during normal business hours, Central Time), and all inquiries, whether by phone or email, are handled within 24 business hours.

Pass Guarantee
Our Pass Guarantee is your assurance that if you do not pass your real estate licensing exam on your first attempt after completing our Exam Prep course, you will be reimbursed for the cost of your exam. (This is only valid for your first attempt.) Reimbursement ranges differ depending on your state’s exam fee. (Please note that this guarantee is not available in Tennessee). The following restrictions apply to the Pass Guarantee: the student must have completed the Exam Prep course in its entirety; the student must have received 80% or higher on all Exam Prep practice tests; and the student must have taken the state exam within 30 days of completing the Exam Prep Course. The Pass Guarantee is valid only for purchases after 10/1/18. The guarantee was not included in course bundles prior to this date.

Troubleshooting
Contact customer service for assistance with course registration, technical issues, or complaint resolution. Our representatives will work with you to resolve the difficulty, or provide you with a full refund.

Refunds, Cancellations, and Returns
Contact customer service within five business days of your course purchase date for assistance with returns and cancellations. Customers who cancel orders within five business days of the course purchase date will receive a full refund. After five business days all sales are final and no refunds will be provided.

Accessibility
Contact customer service to address any accessibility or special needs concerns.

Privacy
All customer data is for internal use only and will not be shared, sold, or otherwise provided to any third party.